IT Service Delivery: Security Management
Regardless of how reliable the IT services being provided, an organization that doesn’t actively manage the security of its networks and information is destined to experience downtime and, even worse, loss of data. When providing services to customers, an IT organization must ensure that it meets not only its own security standards, but those of the customers as well.
Security Management is the process of managing a defined level of security for IT services and information, and it relies heavily on the ability to implement security controls, to manage security incidents, to perform audits, and to report on the efficacy of the Security Management process. In ITIL, the activities associated with Security Management include:
• Coordinate Security Management. Define and coordinate the departments and policies which will govern Security Management.
• Implement Controls. Implement the controls required to implement the Security Management policies required by the organization.
• Evaluate and Audit Controls. Evaluate and audit the Security Management supporting infrastructure.
• Maintain and Monitor. Maintain Security Management people, processes and technical infrastructure.
Table provides a review of the capabilities of each product to address the ITIL activities for Incident Management.
Security Management Product URLs
IT Infrastructure Library V2/V3 and IT Service Management discussions
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