IT Service Support: Configuration Management
Configuration Management provides an organization with the ability to identify, record, and report configuration information and relationships. In ITIL, configuration data is known as Configuration Items (CIs) and is stored in a database known as the Configuration Management Database (CMDB). Configuration Management is actually a superset of Asset Management in that it not only tracks the hardware and software being used within an organization, but the configuration and relationships of those assets as well. Notably, Configuration Management can play a crucial role in adhering to regulations such as the Sarbanes‐Oxley Act (SOX) in the United States because it allows an organization to track and audit changes.
There are several activities associated with Configuration Management, including:
• Planning. Planning and defining the scope, objectives, policy and processes of the CMDB.
• Identification. Selecting and identifying the configuration structures and items within your IT infrastructure, including owners, attributes, dependencies, and relationships.
• Configuration Control. Ensuring that only authorized and identifiable CIs are accepted and recorded in the CMDB.
• Status Accounting. Keeping track of the status of components throughout the entire lifecycle of configuration items.
• Verification and Audit. Manual and scheduled auditing to verify that the correct information is recorded in the CMDB.
Table provides a review of the capabilities of each product to address the ITIL activities for Configuration Management.
Configuration Management Product URLs
Systems Management Server http://www.microsoft.com/smserver/default.mspx
IT Infrastructure Library V2/V3 and IT Service Management discussions
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