Benefits of ITIL

IT Infrastructure Library V2/V3 and IT Service Management discussions
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ManU
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Benefits of ITIL

Post by ManU » Tue Oct 13, 2009 9:58 am

Benefits of ITIL
At first, an organization must ask itself why an ITIL mindset is beneficial. As such an integrated and far‐reaching approach, ITIL can be a considerable endeavor to undertake. Fortunately, ITIL brings many benefits to organizations of all sizes, even if not all processes are implemented. Some of these benefits include:

• faster incident resolution for customers;
• significantly fewer repeated IT problems and errors;
• better understanding of issues, performance, and security affecting IT services;
• increased utilization of existing resources;
• ability to cost justify IT expenditures;
• customer‐driven service levels;
• improved reliability and availability;
• and, the ability to track and audit configuration and changes to ensure regulatory compliance.
Thanks
MANU PHILIP
Microsoft MVP(Exchange Server)
| MCITP | MCTS | MCSA | ITIL V3 |
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